Добрый день. Подскажите, пожалуйста. Подавал завки на CUAET всей семьёй - я, жена, дети + моя мама. Пригласили всех на биометрию. Все прошли. У нас у всех есть украинские заграны, у мамы моей нет, но есть гражданский украинский паспорт и российский загран. Эти документы указывал по маме в заявке.

Сейчас пришёл такой ответ на IRCC:


Dear Elen:

This is in reference to your application for temporary residence. The following documents are required to continue processing your application:

.........

Client Information: Receipt of information from client Kindly note that you are not eligible

under the Canadian, Ukrainian Authorization to Travel (CUAET) measures as you are not a Ukrainian citizen and do not hold a Ukrainian passport. Kindly advise if you wish to proceed with applying for a regular Temporary Resident Visa (TRV) or withdraw. Should you wish to proceed, with a TRV, applicable fees and missing information will be requested at time of application submission. This must be received at this office by: 2022/06/17


Please note: 

All documents must be in either English or French. Any documents not in English or French must be accompanied by a certified translation.


To provide the requested document(s) from the Application Details page, click the “View submitted application” button at the bottom of the page and follow the instructions provided on the Documents Submitted page.


Should you be unable to provide the information and/or other documents requested you must advise us in writing detailing the reasons why you cannot provide the document/information requested. You must upload this written explanation electronically through the online portal in lieu of the document requested.


You must provide these document(s) within the timeframe indicated in your online account. You will not be able to submit your document electronically after this timeframe has expired.


If you fail to comply with this requirement, a decision concerning your application will be made based upon the information already submitted with this application.

For additional information, consult the Immigration, Refugees and Citizenship Canada (IRCC) website at 

ввв.канада.ка/иммигрэйшн.


Attention: The unique client identification (UCI) number in the upper left corner of this letter is your personal identification number. For your own protection, do not allow any person, other than an authorized representative, to use this number as it provides access to personal information on your file.

IRCC London

This message has been submitted to your online account. By submitting your application electronically, you have agreed to receive correspondence electronically.


Как поступить в такой ситуации? Почему они не берут во внимание украинский гражданский паспорт (его прикреплял в заявке)? Многие же получают визы, на сколько я знаю, также не имея загран паспортов украинских, а иногда и гражданских, просто являясь близкими родственниками украинцев, которые подают заявки на CUAET... Канада